Privacy Policy

Last updated: 21 August 2026

Prolusio (“Prolusio”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit prolusio.ai, create an account, use our reference-checking services, participate in a reference check, communicate with us, or otherwise interact with the Prolusio platform.

By using Prolusio, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Prolusio.

Account and Customer Information

When you register for or use a Prolusio account, we may collect information including:

• First and last name

• Email address

• Telephone number

• Country or location

• Company or organisation details

• Account credentials

• Billing and transaction information

• Communications with our support team

Candidate Information

When a reference check is initiated, we may process information relating to the person being referenced, including:

• Name and contact details

• Employment and professional information

• Job title and employment history

• Details supplied as part of the reference-checking process

• Information necessary to identify or contact nominated references

• Reference-check results and reports

Some candidate information may be provided directly by the candidate, while other information may be provided by an employer, recruiter, hiring organisation, reference or other authorised party.

Reference Information

If you are asked to provide a reference, we may collect:

• Your name

• Contact information

• Job title and organisation

• Your professional relationship with the candidate

• Your responses to reference questions or surveys

• Ratings, comments and other information you voluntarily provide

• Information required to verify or assess the reference

Technical Information

When you use our website or platform, certain technical information may be collected automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages visited and features used

• Date and time of access

• Referring website or source

• Cookies and similar technologies

• Security and authentication information

2. How We Use Personal Information

We may use personal information to:

• Provide and operate the Prolusio platform

• Create and manage user accounts

• Facilitate professional reference checks

• Contact nominated references

• Collect and process reference responses

• Generate reference reports

• Provide reports to the customer or organisation that requested the reference check

• Verify information and help prevent fraudulent or misleading submissions

• Process payments and manage subscriptions or purchases

• Provide customer support

• Send service-related communications

• Improve our website, platform and services

• Monitor performance and usage

• Protect the security and integrity of our systems

• Detect and prevent fraud, abuse or unauthorised access

• Comply with applicable laws and legal obligations

• Enforce our Terms of Use and other agreements

We will not use personal information for purposes materially different from those described above without an appropriate legal basis or, where required, your consent.

3. Reference Reports

Prolusio facilitates the collection of professional reference information and the generation of reference reports.

Information supplied by references may be included in reports made available to the employer, recruiter, organisation or other authorised customer that initiated or commissioned the reference check.

Reference reports may contain opinions and assessments provided by third parties. Prolusio facilitates the collection and presentation of this information but does not necessarily independently verify every statement or opinion supplied by a reference.

4. How We Share Information

We do not sell personal information.

We may share personal information where reasonably necessary with:

Customers and Authorised Organisations

Reference information and reports may be shared with the employer, recruiter, hiring organisation or other authorised customer that requested the reference check.

Service Providers

We may use trusted third-party providers to assist with services such as:

• Website and cloud hosting

• Database and data storage

• Email and communications

• Payment processing

• Analytics

• Security and fraud prevention

• Technical support

These providers may process information only as necessary to provide services to Prolusio and subject to appropriate contractual and security requirements.

Legal and Regulatory Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process or lawful government request

• Protect our legal rights

• Protect the safety or security of users or others

• Investigate fraud, security incidents or misuse of the platform

• Enforce our agreements

Business Transactions

If Prolusio undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, information may be transferred as part of that transaction subject to applicable data-protection requirements.

5. International Data Transfers

Prolusio may use service providers or infrastructure located in countries other than the country in which you live.

As a result, personal information may be processed or stored internationally.

Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are subject to appropriate safeguards and protections.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, resolving disputes, enforcing agreements and meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the reference check, contractual requirements and applicable law.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

7. Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

These measures may include encryption, access controls, authentication mechanisms, secure infrastructure and monitoring.

However, no internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for keeping their account credentials secure and should notify us promptly if they believe their account has been compromised.

8. Cookies and Analytics

Prolusio may use cookies and similar technologies to operate the website, maintain user sessions, remember preferences, analyse website usage, improve performance and help protect the platform.

Some cookies may be essential for the operation of the website and cannot reasonably be disabled without affecting functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

You may also be able to control cookies through your browser settings.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain information in a portable format

• Lodge a complaint with an applicable data-protection authority

These rights are subject to applicable law and may not apply in every circumstance.

We may need to verify your identity before processing a privacy request.

10. Information About Other People

If you provide Prolusio with personal information about another person, including a candidate or reference, you confirm that you are authorised to provide that information or otherwise have an appropriate lawful basis for doing so.

You should not knowingly provide false, misleading or unlawfully obtained personal information.

11. Children

Prolusio is a professional reference-checking service and is not intended for use by children.

We do not knowingly collect personal information from children except where this is lawful and legitimately required in connection with our services.

If you believe a child has provided personal information to Prolusio improperly, please contact us.

12. Automated Processing and Artificial Intelligence

Prolusio may use automated systems and artificial intelligence technologies to assist with the processing, organisation, analysis or presentation of information.

Where such technologies are used, Prolusio aims to implement appropriate safeguards and human oversight where reasonably necessary.

Prolusio does not intend automated processing to replace the responsibility of employers or hiring organisations to make their own fair and lawful employment decisions.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Prolusio is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal requirements.

When changes are made, the updated version will be published on our website with a revised “Last updated” date.

Material changes may also be communicated through the platform or by other appropriate means.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact Prolusio through the contact details provided on prolusio.ai.

Prolusio
Website: prolusio.ai